Masahiko Uotani, Representative Director, President and CEO Norio Tadakawa, Representative Director, President and COO, Shiseido Japan Co., Ltd. Takayuki Yokota, Executive Officer, Chief Financial Officer PLAY LIST from the beginning 2020 Results (January ‐ December) and 2021 Outlook @ 2020 Q4 (October ‐ December):Executive Summary Oct. to Nov.: Recovery Above Expectations Dec. Onward:Momentum Decelerated due to COVID‐19 Resurgence, Mainly in Americas and EMEA Q4 Japan:Focused on Consumer Needs Amid Slow Market Recovery Q4 Japan:Agile Product Development in Response to Changes in Consumer Needs; Advances in Digital Communication Q4 China:Sales from Singles' Day Doubled; Acceleration Both Online and Offline Q4 Travel Retail:China Strong, Driven by Hainan, Despite Global Travel Stagnation 2020 Recap:Flexible and Agile Response to a VUCA World FY 2020 (January ‐ December):Executive Summary FY 2020 Operating Profit vs Outlook Americas and EMEA:COVID-Inflicted Losses Expanded Market Assumptions for 2021 FY 2021 Sales Outlook by Reportable Segment FY 2021 Outlook FY 2021 Operating Profit Outlook:Gradual Profit Recovery due to Continued Investment in Key Growth Areas Personal Care Business:Further Growth and Development through Joint Venture Scheme of Company Split Accompanying Personal Care Business Transfer @ WIN 2023 and Beyond Medium-to‐Long‐Term Strategy Macro Prospects Changes in the Global Beauty Market Our Targets:WIN 2023 and Beyond,Toward 2030 WIN 2023 Key Strategies Global Business Transformation Premium Skin Beauty A Holistic Beauty Brand(1) A Holistic Beauty Brand(2) Hybrid of Luxury and Cutting‐edge Science Expand Global Presence Accelerate Sales in Asia: Focus on China and Japan Develop Emerging Categories Accelerate Global DX Japan:Rebuild the business foundation to boost profitability Japan:Drastic Reinforcement of Brand Value in Cosmetics Business Model for Omnichannel Experience Japan:Innovate Business Model Fueled by DX China:Build a Strong Growth Foundation Win Asian Consumers with Cross‐border Marketing Asia Pacific and Travel Retail Improve Profitability in Americas and EMEA Accelerate Innovation Supply Network Transformation COGs Reduction:2% Foster Talent to Drive Innovation and Transformation Diverse Leadership and Organization WIN 2023 Financial Strategy Focus on Profitability and Cash Flow Structural Reforms to Achieve 2023 Targets Achieve 15% OPM by 2023 through Fundamental Reforms Improve Productivity and Cash Efficiency Growth Driven by Asia, Particularly China; Operating Margin Improvement in All Regions Enhance Cash Generating Power; Strategic Cash Allocation to Increase Corporate Value Establish a Resilient Financial Base by 2023 through Structural Reforms and Secure Cash Vision Toward 2030 BEAUTY INNOVATIONS FOR A BETTER WORLD Our 2030 Goals Sustainable Actions and KPIs Toward 2030 @ PERSONAL BEAUTY WELLNESS COMPANY To Be a Lifetime Partner through a “Healthy Beauty Platform” Be a Global Winner with Our Heritage @ Q&A Q&A 1 Q&A 2 Q&A 3 Q&A 4 Q&A 5 Q&A 6 Q&A 7 Back Next